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Privacy Policy

Privacy Policy

This Privacy Policy describes how Reae Health (“Reae,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information through our website reaehealth.com, related digital properties, and our non-clinical services (collectively, the “Services”).

Key Privacy Points (Summary)

  • Reae Health does not provide medical care directly
  • Initial intake questions are used to assess eligibility for services
  • If eligible, users are directed to a third-party patient portal (DrWell) operated by healthcare providers or their service partners
  • Medical information entered into provider portals is governed by the provider’s privacy policies, not this Policy
  • Labs and pharmacies are separate third parties with their own privacy practices

IMPORTANT CLARIFICATION REGARDING DRWELL

Reae Health may use DrWell as a technology platform and patient portal on behalf of independent healthcare providers.
  • DrWell is not Reae Health
  • DrWell operates the provider’s patient portal and related infrastructure
  • Medical information entered into DrWell is governed by the healthcare provider’s Notice of Privacy Practices (HIPAA) and DrWell’s own privacy policies
  • Reae Health does not control how providers diagnose, treat, prescribe, or document care

Table of Contents

1. Information We Collect

A. Information You Provide to Reae

You may provide us with:
  • Name, email address, phone number
  • Basic eligibility or wellness-related information
  • Communications with our support or care coordination teams
  • Marketing preferences

Medical information entered into provider portals (including DrWell) is governed by provider privacy policies, not this Privacy Policy.

B. Information Collected Automatically

When you visit reaehealth.com, we and our service providers may collect information via cookies and similar technologies, including:

  • IP address
  • Browser and device identifiers
  • Pages visited and links clicked
  • Referring URLs
  • Session duration and interaction data

2. How We Use Information

We use personal information to:
  • Facilitate access to healthcare providers
  • Operate and improve our Services
  • Communicate with you about your account or services
  • Provide customer support
  • Conduct analytics and research
  • Prevent fraud or misuse
  • Comply with legal obligations
  • Create aggregated or de-identified data

3. How We Disclose Information

We may disclose information:

A. To Healthcare Providers & Portals

Including independent medical practices, clinicians, and technology platforms such as DrWell, solely to facilitate care.

B. To Labs & Pharmacies

When required for prescriptions or diagnostic services.

C. To Vendors & Service Providers

For hosting, analytics, customer support, communications, security, and payment processing.

D. For Legal & Compliance Purposes

Including subpoenas, court orders, regulatory requests, or to protect rights and safety.

E. Corporate Transactions

In connection with mergers, acquisitions, or asset sales.
We do not sell personal information.

4. Your Rights & Choices

Depending on your location, you may have rights to:
  • Access or correct your information
  • Opt out of marketing communications
  • Request deletion of certain data (subject to legal limits)

Marketing Communications

You may unsubscribe at any time by:
Transactional or service-related communications may still be sent.

5. Cookies & Tracking Technologies

Types of Cookies We Use

  • Necessary – site functionality
  • Performance – analytics
  • Functionality – preferences
  • Advertising – marketing effectiveness

You may control cookies via your browser settings. Blocking cookies may impact site functionality.

We do not respond to “Do Not Track” signals.

6. SMS & Text Communications

Collection & Use

If you opt in, we may send:

  • Appointment reminders
  • Service updates
  • Marketing messages (with consent)
  • Cart reminders (if applicable)


Opt-Out

Reply STOP to unsubscribe.
Reply HELP for assistance.

Message & data rates may apply.

We do not sell SMS opt-in data.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Children

Our Services are intended for adults 18+.
We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

10. Contact Us

For questions or privacy requests:

care@reaehealth.com
https://reaehealth.com

11. Consumer Health Data Privacy Supplement

This section supplements the Reae Health Privacy Policy and applies where state consumer health data laws apply.
Much of Reae’s handling of health data is governed by HIPAA through healthcare providers and is therefore exempt from these laws. This section is provided for transparency.

Categories of Consumer Health Data (CHD)

May include:
  • Health conditions or treatment history (via providers)
  • Medication usage
  • Diagnostic information
  • Reproductive or sexual health data
  • Gender-affirming care information
  • Identifiers related to seeking healthcare services

Sources of CHD

  • Directly from you
  • Automatically via Services
  • Healthcare providers
  • Third-party partners

Purposes of CHD Use

  • Facilitate services
  • Improve operations
  • Legal compliance
  • Marketing (where permitted)
  • Fraud prevention

Sharing of CHD

May be shared with:
  • Healthcare providers, labs, pharmacies
  • Vendors & service providers
  • Affiliates
  • Legal or regulatory authorities
  • Corporate transaction partners
  • At your direction or with consent

Your CHD Rights

Where applicable, you may request to:

  • Access CHD
  • Delete CHD
  • Withdraw consent


Requests: care@reaehealth.com

Final Notes

  • Reae Health is not a covered healthcare provider
  • Medical records are maintained by clinicians and their platforms (e.g., DrWell)
  • This Privacy Policy does not replace provider Notices of Privacy Practices