Terms & Conditions

IMPORTANT NOTICE: ARBITRATION AGREEMENT & CLASS ACTION WAIVER

THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.

WE DO NOT PROVIDE EMERGENCY OR URGENT MEDICAL CARE.
If you believe you are experiencing a medical emergency, call 911 immediately.
The Services are not intended for emergency situations.

Key Points (Summary)

Reae Health does not provide medical care directly
We facilitate access to independent licensed clinicians and medical practices
Clinicians may include physicians and nurse practitioners
In California, some NPs may practice independently under AB-890
Telehealth services are available only where legally permitted
Medical services, prescriptions, labs, and payments occur through provider-operated systems
Your provider-patient relationship is with the clinician, not Reae Health

1. Acceptance of These Terms

These Terms & Conditions (“Terms”) govern your access to and use of the websites, applications, portals, and services operated by Reae Health (“Reae,” “we,” “us,” or “our”), including reahealth.com (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms.
If you do not agree, do not use the Services.

2. Clinical Providers & Scope of Care

Clinical Providers (Physicians & Nurse Practitioners)

Reae Health facilitates access to independent licensed healthcare professionals, which may include physicians and nurse practitioners, depending on your clinical needs, availability, and state law.

California (AB-890)

In California, certain nurse practitioners may practice as Independent Nurse Practitioners in accordance with applicable law, including Business & Professions Code provisions implemented under AB-890. Where permitted, such NPs may evaluate, diagnose, order tests, prescribe therapies, and manage treatment plans within the scope of their licensure and furnishing authority.

Reae Health may also facilitate care provided by physicians and physician-led medical groups. The type of clinician assigned to you may vary by service line, clinical judgment, state requirements, and availability.

All clinical decisions are made solely by the licensed clinician.

No Provider-Patient Relationship with Reae

3. How Telehealth Services Work

You complete an initial eligibility questionnaire
If eligible, you create an account in a provider-operated patient portal.
You schedule a telehealth visit with a licensed clinician
Medical services, prescriptions, labs, and payments occur through a patient portal.
Prescriptions may be filled by third-party pharmacies
Labs may be performed by independent laboratories

Your use of provider portals, labs, and pharmacies is governed by their separate terms and privacy policies, even if Reae branding appears.

4. Telehealth Consent & Limitations (All States)

By using the Services, you acknowledge and consent that:

Telehealth may not replace in-person care
Your clinician may determine telehealth is not appropriate
Technical failures or interruptions may occur
You may withdraw consent to telehealth at any time
You are responsible for providing accurate health information and your physical location

5. New York Telehealth Disclosures

If you are located in New York State at the time of care:

Telehealth services may be provided by NY-licensed clinicians
Telehealth has limitations compared to in-person care
Your clinician may require labs, imaging, or refer you out for in-person evaluation
Prescriptions are issued only if medically appropriate and lawful
You must provide your current physical location before each visit
Telehealth is not for emergencies

By scheduling or participating in telehealth services, you provide informed consent to receive care via telehealth in New York.

6. Eligibility & Account Responsibilities

You must be 18 years or older
You must be a U.S. resident
Certain services are limited to California and New York
You are responsible for safeguarding your login credentials
You are responsible for all activity under your account

We may suspend or terminate accounts at our discretion.

7. Privacy

Your information is handled according to our Privacy Policy, incorporated by reference.

8. Fees, Subscriptions & Billing

Membership Fees Membership fees cover administrative, coordination, and technology services.

Screening services, labs, and medications are billed separately
Fees are recurring and non-refundable unless required by law
Failure to pay may result in suspension or termination

Cancellations

Cancel at least 72 hours before renewal
No refunds for partially used periods
Missed appointments may incur fees

Prepaid Plans Discounted prepaid plans are refunded on a prorated standard-rate basis for unused months.

9. Testimonials

With your consent, Reae may use testimonials, first name, last initial, and non-identifying details for marketing purposes.

10. Intellectual Property

All content, trademarks, designs, and materials are owned by Reae or its licensors.
You receive a limited, personal, non-commercial license to use the Services.

11. Prohibited Uses

You may not:

Misrepresent your identity
Violate laws or regulations
Scrape, reverse engineer, or resell Services
Use content to train AI models without consent
Upload malicious code
Harass or defraud others

12. SMS & Communications

By opting in, you consent to receive transactional or marketing messages.

Msg & data rates may apply
Reply STOP to unsubscribe
Reply HELP for assistance

13. Third-Party Services

Reae is not responsible for third-party clinicians, labs, pharmacies, or content.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Limitation of Liability

To the fullest extent allowed by law, Reae’s liability shall not exceed $100 or the amount paid in the prior six months, whichever is greater.

16. Indemnification

You agree to indemnify and hold harmless Reae from claims arising from misuse of the Services.

17. Arbitration & Class Action Waiver

All disputes must be resolved by binding arbitration on an individual basis.
No class actions permitted.
You may opt out within 30 days by written notice.

18. Governing Law & Venue

Governed by California law
Arbitration governed by the Federal Arbitration Act
Non-arbitrated disputes venued in California courts

19. Geographic Restrictions

Services are intended only for U.S. residents and may not be available in all states.

20. California Consumer Notice

California residents may contact:
Department of Consumer Affairs
1625 North Market Blvd., Sacramento, CA 95834
(800) 952-5210

21. Contact Information

care@reaehealth.com